PRIVACY POLICY

SECTION 1 - WHO WE ARE

Thimatic is an organization that develops Shopify applications and themes for Shopify Users. Any person who is dependent on or uses information contained in any way is ultimately responsible for evaluating the information independently and receiving independent professional guidance.

At Thimatic, we are focusing on maintaining the trust and faith of our Shopify Apps and Shopify Themes' users. We do not sell, lease or exchange email lists or any important data with other companies, businesses, and Organizations. This Privacy Policy declared by Thimatic provides detailed information on when and why we collect your personal information, how we are using it, the restricted conditions under which we may share it with other people, and how we keep it safe.

SECTION 2 - SUPPORT

We collect Shopify store Email Addresses for assisting out our clients to install applications and themes in their Shopify Store. We also send emails to our clients to help them out with the issues that they are facing. And also we are sending emails regarding the changes that have been updated in our Shopify Apps and Shopify themes for greater engagement with our apps and so that they can understand the updates better.

SECTION 3 - ACCESS TO YOUR PERSONAL INFORMATION

You also have access to view, modify, or delete the data that we have about you. All information used by our applications is limited to you. We provide the help and support free of charge for the installation of our applications/themes on your store, Other than in the incident that any customization request is unfounded, excessive, or repetitive, in which case we discover the ability to demand or refuse a comparable access fee.

SECTION 4 - WHAT DO WE DO WITH YOUR INFORMATION?

At the point when you buy something from our store, as a feature of the purchasing and selling measure, we gather the individual data that you give us, for example, your name, address, and email address. While you access our store, we will also automatically gain the Internet Protocol (IP) address of your computer that can provide us with information that helps us learn about your computer's operating system and browser. For Email marketing (if applicable): We may send you emails about our store, new products, and other updates with your permission.

SECTION 5 - CONSENT

How will you get my consent?

When you provide us with personal information to complete a transaction like confirm your credit card, place orders, schedule for delivery or return a purchase, we show that you consent to our collection and use it only for that specific reason. If for a secondary reason, we ask for your personal information, such as marketing, we would either ask you directly for your full consent or allow you to say no.

How do I withdraw my consent?

If, after you have opted in, you change your opinion, you may withdraw your permission for us to contact you for the sustained collection, use, or disclosure of your data at any time by contacting us at support@thimatic.com

SECTION 6 - DISCLOSURE

We may collect personal information if we are required to do that by law or if you violate our Terms of Service.

SECTION 7 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 8 - THIRD-PARTY SERVICES

In specific, third-party services that are used by us will only collect, use as well as disclose your data to the extent necessary to enable them to perform the services they give to us. However, certain third-party service providers, such as payment gateways and other online payment processors, have their privacy policies concerning the information that we are required to provide for your payment transactions.

For these providers, we suggest that you read their privacy policy so that you can appreciate the way these providers will treat your personal information. In general, note that some providers can be located in a different jurisdiction than either you or us or have facilities that are located. So, if you want to continue with a transaction involving a third-party service provider's services, your data might be subject to the laws of the jurisdiction(s) in which that service provider or its facility is established.

You are no longer restricted by this Privacy Policy or the Terms of Service of our website if you leave our store's website or are redirected to a third-party website or application.

Thimatic is sharing data gathered from cookies and usage data with:

HelpScout

Cloudflare

Cloudways

DigitalOcean

AWS

SenInBlue

Mailerlite


SECTION 9 - SECURITY

To ensure privacy, we take safety steps and follow best practices of the industry to ensure that it is not unduly lost, misapplied, accessed, revealed, modified, or destroyed.

The information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption when you provide us with your credit card information. While no Internet or electronic storage transmission method is 100 % secure, we adopt all PCI-DSS specifications and adopt additional industry standards that are widely agreed upon.


SECTION 10 - CHANGES TO THIS PRIVACY POLICY

At any time, Thimatic reserves the right to change this privacy policy, so please check it frequently. Changes and explanations shall take place immediately upon posting to the website. We will notify you here that it has been revised if we make material changes to this policy so that you are aware of what information we gather, how we use it, and below what circumstances we use and/or reveal it if any.

If our store is obtained or integrated with another company, your information may be moved to the new owners so that we can continue to sell the product to you. 


SECTION 11 - QUESTIONS AND CONTACT INFORMATION

If you'd like to: access, accurate, update or delete any personal details we have about you, register a claim or simply request further information, please contact our Privacy Compliance Officer at support@thimatic.com.